Welcome to the web sites (collectively, the “Site”) of Konch, Inc., including its subsidiaries and affiliates (“Related Companies”) (collectively, “Konch”, “we”, “us” and/or “our”). This Site is operated by Konch and has been created to provide information about our company’s transcription and qualitative data analysis related services (the “Services”) to you. This Privacy Policy sets forth Konch’s policy with respect to its processing of two types of data:

  1. Personal data that users of our Services (“Customers”) ask us to process on their behalf (“Processor Data”), which will include any personal data that Customers provide to us to transcribe for them. When Konch processes personal data on behalf of a Customer, Konch is the “processor” of the data under applicable law, and the Customer is the “controller”. Please refer to our Data Processing Agreement to understand how we process data uploaded via our transcription services.
  2. Data, including personal data, that we process for our own business (“Controller Data”), other than for our human resources and recruiting operations. This includes, for example, the information we collect through the Site and the names and contact information of our Customers and vendors. Under applicable law, Konch is the “controller” of such data.

OUR COLLECTION, USE, AND DISCLOSURE OF CONTROLLER DATA

When you interact with us through the Site or the Services, or become a Customer or are a vendor, we may collect personal data and other information from you, as further described below:

Personal Data that You Provide Directly to Us: We collect personal data from you when you voluntarily provide such information, such as when you register for access to the Services (for example, your name and mailing address), use certain Services, contact us with inquiries, respond to one of our surveys, or contract with us.

Automatically Collected Data: When you interact with Konch through the Site or Services, we receive and store certain automatically collected information collected passively using various technologies. Konch may store such information itself or such information may be included in databases owned and maintained by Konch affiliates, agents or service providers. This Site may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, the domain names of our visitors’ Internet service providers, and how our users use and interact with the Services. Also, in an ongoing effort to better understand and serve the users of the Services, Konch often conducts research on its customer demographics, interests and behaviour based on the Personal Data and other information provided to us. This research may be compiled and analysed on an aggregate basis. Konch may share this data with its affiliates, agents and business partners. Konch may also disclose aggregated user statistics in order to describe our Services to current and prospective business partners, and to other third parties for other lawful purposes.

In operating our Site, we may also use a technology called “cookies.” A cookie is a piece of information that the computer that hosts our Site gives to your browser when you access the Site. Our cookies help provide additional functionality to the Site and help us analyse Site usage more accurately. For instance, our Site may set a cookie on your browser that allows you to access the Site without needing to remember and then enter a password more than once during a visit to the Site. You can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information. Please note that by blocking any or all cookies, you may not have access to certain features or offerings of the Services.

Online Analytics: We may use third-party web analytics services (such as those of Google Analytics) on our Services to collect and analyse the information discussed above, and to engage in auditing, research or reporting. The information (including your IP address) collected by various analytics technologies described in above may be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services, including by noting the third-party website from which you arrive, analysing usage trends, assisting with fraud prevention, providing certain features to you, and other purposes. 

Tailored Online Advertising: Third parties whose products or services are accessible or marketed via the Services may also place cookies or other tracking technologies on your computer or other device to collect information about your use of the Services, in order to (i) inform, optimise, and serve advertising content based on past visits to our Services and other sites and (ii) report how our advertising content impressions, other uses of advertising services, and interactions with these advertising impressions and services are related to visits to our Services. We also may allow other third parties (e.g., ad networks, servers and platform) to serve tailored advertising to you on the Services or on other websites or in other mobile applications, and to access their own cookies or other tracking technologies on your computer or other device you use to access the Services. We neither have access to, nor does this Privacy Policy does not govern, the use of cookies or other tracking technologies that may be placed by such third parties. If you are interested in more information about tailored browser advertising and how you can generally control cookies from being put on your computer or mobile browser to deliver tailored advertising (i.e., not just for the Services), you may visit the Network Advertising Initiative’s Consumer Opt-Out Link and/or the Digital Advertising Alliance’s WebChoices Tool to opt- out of receiving tailored advertising from companies that participate in those programs. Please note that to the extent advertising technology is integrated into the Services, you may still receive advertising content even if you opt out of tailored advertising. In that case, the advertising content will just not be tailored to your interests. Also, we do not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms.

We use Controller Data as follows:

  • Providing Services: To provide, maintain, and improve the Services, including by analysing the Services and addressing security and business continuity issues. For instance, if you contact us by email, we will use the personal data you provide to answer your question or resolve your problem. Also, if you provide personal data in order to obtain access to the Services, we will use your personal data to provide you with access to such services and to monitor your use of such services.
  • Communications: To communicate with you regarding the Services or to tell you about services we believe will be of interest to you. If we do so, each marketing communication we send you will contain instructions permitting you to “opt-out” of receiving future marketing communications. Note however that as user of the Service you cannot opt-out of some administrative communications that are reasonably necessary to the Service, such as billing or service notifications. In addition, if at any time you wish not to receive any future marketing communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below.
  • Protecting Us and Others: To enforce the legal terms that govern the Services.
  • Compliance with Laws: To comply with law, and where we deem disclosure appropriate to protect rights, safety and property (for example, for national security or law enforcement).
  • Business Transfers: As part of an actual or contemplated business sale, merger, consolidation, change in control, transfer of substantial assets or reorganisation.

If Konch intends on using any personal data in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time at which the personal data is collected, consistent with applicable laws.

The laws in some jurisdiction require companies to tell you about the legal ground they rely on to use or disclose personal data. To the extent those laws apply, our legal grounds for processing Controller Data are as follows:

  • Legitimate interests: In most cases, we handle Controller Data on the ground that it furthers our legitimate interests in commercial activities such as the following in ways that are not overridden by the interests or fundamental rights and freedoms of the affected individuals:
    • Protecting our Services, business, personnel and property
    • Customer service
    • Marketing
    • Analysing and improving our business
    • Managing legal issues
    • We may also process Controller Data for the same legitimate interests of our customers and business partners
  • To honour our contractual commitments to the individual: Some of our processing of Controller Data is to meet our contractual obligations to individuals, or to take steps at customers’ request in anticipation of entering into a contract with them.
  • Consent: Where required by law, and in some other cases, we handle Controller Data on the basis of consent. Where legally required (e.g., for the use of fingerprints for security purposes in certain jurisdiction), this is explicit consent.
  • Legal compliance: We need to use and disclose Controller Data in certain ways to comply with our legal obligations.

Konch is not in the business of selling Controller Data. There are, however, certain circumstances in which we share Controller Data with certain third parties without further notice to you, as follows:

  • Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganisation, dissolution or similar event, including during negotiations of such an event, Controller Data may be part of the transferred assets.
  • Legal Requirements: Konch may disclose Controller Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Konch, (iii) act in urgent circumstances to protect the personal safety of users of the Site or the public, or (iv) protect against legal liability.

YOUR EU RIGHTS AND CHOICES

We offer the options described below for exercising rights and choices under applicable law, which are subject to important limits or exceptions under applicable law.

  • To keep your personal data accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct personal data in our possession that you have previously submitted via this Site or Services.
  • The law of your jurisdiction (for example, within the European Economic Area) may give you additional rights to request access to and rectification or erasure of certain of your personal data we hold. In some cases, you may be entitled to receive a copy of the personal data you provided to us in portable form or to request that we transmit it to a third party. The law may also give you the right to request restrictions on the processing of your personal data, to object to processing of your personal data, or to withdraw consent for the processing of your personal data (which will not affect the legality of any processing that happened before your request takes effect). You may contact us as described below to make these requests.
    • For example, residents of the European Economic Area and certain other jurisdiction may have a right to opt out of our processing of Controller Data for direct marketing purposes. You can exercise this right by contacting us as described below. Our marketing emails and certain other communications include unsubscribe instructions, which you can use to limit or stop the relevant communications. Opt-out processes may take some time to complete, consistent with applicable law. Certain communications (such as certain billing-related communications or emergency service messages) are not subject to opt-out.
  • You may contact us with any concern or complaint regarding our privacy practices, and you also may lodge a complaint with the relevant governmental authority.

LINKS TO OTHER WEBSITES / SERVICES

This Privacy Policy applies only to the Services. Our Services, in particular our Site, may contain links to other web sites or services not operated or controlled by Konch (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third Party Sites. The links from our Services do not imply that Konch endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.

SECURITY

Konch takes steps to protect personal data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet, email or other electronic transmission is ever fully secure or error free, so we cannot assure you that your personal data will never be used or disclosed in a manner that is inconsistent with this Privacy Policy, and you should take special care in deciding what information you provide to us.

DATA RETENTION

We will retain personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. To provide security and business continuity for the activities described in this Privacy Policy, we make backups of certain data, which we may retain for longer than the original personal data.

CONTACT

You can contact Konch on the following email address: support@konch.ai